Transfer the Master Administrator role

Who is the Master Administrator?

The person who initially creates a company is automatically assigned as its Master Administrator.

No one can delete the Master Administrator nor change the Master Administrator's access rights.

The only way to delete the user with the Master Administrator role is to first transfer that role to another user. Only then can you delete the user who previously had that role.

How do I make someone else the Master Administrator?

Only the current Master Administrator can make this transfer. The new Master Administrator must be an active Company Administrator with an email account.

To transfer the Master Administrator role to an active Company Administrator:

1. Sign in as the Master Administrator.
2. Click the Gear icon > Manage Users.
3. Click Transfer Master Administrator, and follow the instructions.
4. In the Transfer To drop-down list, select the name of the new Master Administrator.
5. Click Finish.

If you do not see the Transfer Master Administrator button, then either you are not signed in as the Master Administrator or there are no other users.

An email will be sent to the person being invited to become the new Master Administrator. That person will need to accept the invitation from the email before the transfer takes place.

See also

Make someone a Company Administrator

Change user access rights

Edit contact and sign-in information

What are access rights?

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